General Information
Note:
Act 800 refers to the Employment Insurance System Act 2017.
LOE refers to Loss of Employment.
OB refers to Insured Person.
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| (i) |
The application must be submitted within 60 days from the date of LOE [Section 28, Act 800]. Delay in submitting the application will result in the benefit claims not being processed and may be rejected. |
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| (ii) |
Kindly review and keep a copy of the application receipt. |
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| (iii) |
The original documents must be brought along to the meeting with SOCSO officers. |
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| (iv) |
For any enquiries, kindly contact the customer service line at 1300-22-800 or visit the nearest SOCSO office. |
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| Eligibility Requirements |
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| (i) |
Meet the Contributions Qualifying Conditions (CQC) i.e have sufficient number of contributions. |
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| (ii) |
LOE according to the definition of LOE under Act 800. |
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a) |
Retrenchment |
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b) |
VSS/MSS (Voluntary/Mutual Separation Scheme). |
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c) |
Workplace closure due to natural disasters (force majeure). |
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d) |
Bankruptcy or closure of business. |
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e) |
Constructive dismissal. |
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f) |
Resignation due to sexual harassment or threat in the workplace. |
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g) |
Resignation due to instruction to perform out of scope duties that endangers safety. |
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| (iii) |
The following are not considered as LOE: |
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a) |
Dismissal due to employee misconduct. |
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b) |
Voluntary resignation. |
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c) |
Retirement. |
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d) |
Expiry of a fixed-term contract/ completion of work/ termination of contract by mutual consent without terms and conditions. |
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| List of Banks |
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| (i) |
Payment will be made through Electronic Fund Transfer (EFT). Kindly contact SOCSO officers if facing any problem with EFT payment. |
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| (ii) |
Payment will only be made through the selected banks. Please refer to the list below: |
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(1) |
AFFIN BANK |
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(2) |
AGRO BANK |
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(3) |
AL RAJHI BANK |
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(4) |
ALLIANCE BANK |
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(5) |
AM BANK |
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(6) |
BANK ISLAM |
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(7) |
BANK MUAMALAT |
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(8) |
BANK OF AMERICA |
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(9) |
BANK OF TOKYO MITSUBISHI (M) BHD |
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(10) |
BANK PERTANIAN MALAYSIA |
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(11) |
BANK RAKYAT |
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(12) |
BANK SIMPANAN NASIONAL |
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(13) |
BNP PARIBAS MALAYSIA |
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(14) |
CIMB BANK |
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(15) |
CITIBANK |
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(16) |
DEUTSCHE BANK (M) BHD |
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(17) |
HONG LEONG BANK |
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(18) |
HSBC BANK |
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(19) |
IND & COM BANK OF CHINA |
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(20) |
J.P. MORGAN CHASE |
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(21) |
KUWAIT FINANCE HOUSE |
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(22) |
MAYBANK |
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(23) |
MIZUHO CORPORATE BANK (MALAYSIA) BERHAD |
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(24) |
OCBC BANK |
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(25) |
PUBLIC BANK |
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(26) |
RHB BANK |
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(27) |
ROYAL BANK OF SCOTLAND |
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(28) |
STANDARD CHARTERED BANK |
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(29) |
SUMITOMO MITSUI BANK |
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(30) |
UNITED OVERSEAS BANK |
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| Notice Statement |
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| (i) |
Completed application will be verified by SOCSO officers. Incomplete applications will not be processed and may be rejected. |
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| (ii) |
Application must be submitted with the following mandatory documents: |
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a) |
Copy of NRIC (front and back). |
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b) |
Copy of end of employment letter (including Termination Letter, Resignation Letter, VSS, MSS or similar). |
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c) |
Copy of payslips (previous 6 months from the date of LOE). |
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d) |
Copy of personal bank account. |
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e) |
Applicants with bankruptcy status are required to submit a copy of supporting documents from the Insolvency Department and verified active personal bank account. |
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f) |
Copy of letter of employment or contract of service (from the first year until end). |
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g) |
Medical Report/Memo or Disability Notice Form (Form 34) - LOE due to health problems. |
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| Supporting Documents: |
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h) |
Copy of police report (e.g. sexual harassment, threat etc.) |
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i) |
Copy of proof of instruction to perform out of scope duties that endangers safety. |
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j) |
Others: specify (documents related to the case). |
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| (iii) |
Applicants are required to participate in the Re-employement Placement Programme and shall comply to any directions given by SOCSO. |
| (iv) |
Applicants are required to report to SOCSO if have accepted a job offer or have return to employment as permanent/contract/part-time/temporary/apprentice. |
| (v) |
Applicants are required to register with MyFutureJobs(https://www.myfuturejobs.gov.my/) for job search activities to be eligible for EIS benefits. |
| (vi) |
Applicants are reminded to submit EIS benefit claims on monthly basis through the portal once the application has been approved. |
